Refund policy

Refunds

• Due to the nature of our products, all items purchased are non-refundable.
• We cannot accept returns or provide refunds for any products once they have been purchased.

Damages and issues
Please inspect your order upon reception and contact us within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Thank you for choosing Emerald City Products. We value your satisfaction and appreciate your understanding of our refund policy

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